Shipping Policy and Costs
We currently only ship within the United States. All processed orders are shipped via United Parcel Servce (UPS) on the next business (Monday to Friday, excluding Holidays).
We provide the following services (prices include a handling fee):
Standard Delivery $10
UPS Ground (3-5 business days)
Expedited (Upon Request)
Delivery charges may vary depending on weight and/or destination. Shipping/handling charges are non-refundable.
We are required to collect sales tax for items shipping to the following states: CA, WA, IL, and NY.
You may only return unused, unworn garments within 7 days of the delivery date with original receipt/invoice and all original tags. We will pay return shipping costs if the return is the result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs, and may be charged a 10% restocking fee. We will credit you as the same manner of your original payment within 7 days of receiving the returned goods.
No returned merchandise will be accepted without a Return Material Authorization (RMA) written clearly on the package. RMAs can be requested by calling 212-799-3757 or emailing firstname.lastname@example.org.
The following items may not be returned
Worn or used garments, purchases exceeding the 7 day return period, damaged items not a result of OSKA, special orders, items marked 'final sale', purchases from other retailers (including other OSKA stores).
OSKA New York reserves the right to refuse excessive returns.
Ship authorized returns to the following address:
Online Return Department
32 W 28th Street, 4th Floor
New York, NY 10001
Be sure to write the RMA number on the outside of the package, or your package may be refused.